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FlexMM's
Member Management facility provides you with
fast, efficient and centralised access to one
of your most important assets - information
Information Management
• FlexMM provides simple access to your
member information using the centralised Edit
Member dialog. All member information can be
access from this dialog. Information is grouped,
providing fast access to the information you
are looking for.
• The following details are available
for each member: personal, marketing, banking,
loyalty points, emergency contacts, membership,
suspensions, cancellations, alerts, photo id,
visit history, financial history, direct debit,
notes, journal, fitness tests, workout programs
and visit profile.
• FlexMM's user interface allows multiple
windows to be open at once, therefore, you may
edit different members simultaneously, whilst
performing other operations such as check-in
or running a report.
Manage
Memberships
• Every aspect of memberships can be maintained
using the Edit Member dialog.
• Multiple suspension or freeze periods
are supported. Even future suspensions can be
recorded that automatically activate. For example,
a member notifies you of a two week suspension
in three months time due to hospitalisation,
FlexMM allows you to record the suspension immediately
and in three months time the membership will
automatically become suspended for the two week
period.
• Memberships periods, minimum term dates
and next payment dates can automatically be
adjusted to take suspensions into consideration.
• Memberships can be cancelled from the
Edit Member dialog. The member is then denied
access to your facility.
• Alert messages can be defined for each
member that are displayed the next time a member
checks-in. A range of different alert types
are available depending on the importance of
the alert message.
• Banking details and direct debit management
is maintained for each member through the Edit
Member dialog.
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Membership
Types
• Membership type is a
fundamental concept related
to member management. A membership
type categorises or groups members
leading to easier management
of large amounts of information.
• Any number of membership
types can be defined through
the Product Definition dialog.
Membership types can be further
categorised into paid in full
memberships, periodic payment
memberships, limited visit memberships
(e.g. 10 visit pass) and memberships
paid through instalments. |
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